Right to withdraw from services

Customers have a fourteen day long withdrawal right.

You can withdraw from the contract within 14 days in text form (e.g. letter, fax, e-mail) without stating any reasons. The time limit shall commence following receipt of this notification in text form, but not prior to conclusion of the contract and also not before the fulfillment of the obligation to inform. The timely dispatch of the withdrawal is sufficient for compliance with the withdrawal period. The withdrawal is to be directed to contact@verisana.com.


In the case of an effective withdrawal the mutually received payments must be refunded, and uses made thereof (e.g. interest) must be disbursed. In case you are unable to reimburse us, partially or only in bad condition for the services received (e.g advantages of use), you are required to offer a compensation of equal value. This can lead to you having to fulfill your contractual payment obligations for the period until the withdrawal was made. Obligations to reimburse payments must be met within 30 days. This time period begins for you with the posting of your withdrawal, for us with the reception of it.

Special notes:

Your right to withdraw will expire prematurely if the contract has been completely fulfilled, before you applied your right to withdraw.

The right of withdrawal is not valid for distance selling contracts

regarding the provision of betting and lottery services, unless the customer gave a contractual statement over the telephone.
That involves the delivery of products or the provision of financial services, of which the prices are subject to fluctuations on the financial market, over which the company has no influence, and which can occur during the withdrawal period; in particular services associated with shares or loan certificates that are issued by an investment company or foreign investment company, and other marketable securities, currencies, derivatives or money market instruments or regarding the provision of telecommunication-based services, at the request of the consumer, directly per telephone or telefax, with a single call or fax, provided it does not concern financial services.