Questions about the order
- Which test should I order?
- Can I also order by phone?
- How long does it take for my order to arrive?
- I have not received an order confirmation.
- My package did not arrive or my order was not completely delivered.
- I want to cancel my order.
Questions about sample submission & findings
- How long will it take to receive my findings?
- How do I get my findings?
- Can I get advice for my test result? Can you tell me what remedy to take?
- I forgot to put the sample dispatch note in the package when sending the sample back.
- I take medication. Can this affect the outcome?
Questions about the saliva test
- My cycle is so irregular that I can not determine when being about one week before the menstruation.
- I would like to do the test on a Friday/weekend, but in the instructions it is written that you should send the samples only at the beginning of the week.
- How long can you store or use saliva samples?
- What is the difference between a hormone saliva test and a blood hormone test, and why can the results vary widely?
Questions about the stool test
To find the right test for you, click through our additional product information covered in the categories <Details>, <Symptoms> and <Test measures>. You can also call us at (703) 722 6067 (08:00am - 11:30am EST) or write an email to email@example.com.
Yes. Please call us at (703) 722 6067 (08:00am - 11:30am EST). The payment in this case is only possible via Paypal. We take your order and you will receive the payment request by mail.
How long does it take for my order to arrive?
We process orders on a daily basis (apart from weekends and public holidays). You have the possibility to choose between two shipping options: free standard shipping and two day shipping.
The standard shipping option is for free and you will receive your order in 5-7 days. The two day shipping option is only for free when your purchase amount is higher than 100 $, if this is not the case you will have to pay an additional amount of 5 $. Regardless of the purchase amount you will receive your order in 2 days if you have chosen the two day shipping option.
I have not received an order confirmation.
Please contact us to check if your order was registered. We will gladly send you the confirmation again.
Please contact our customer service team at (703) 722 6067 (08:00am - 11:30am EST) or write an email to firstname.lastname@example.org.
I want to cancel my order.
The withdrawal period from the purchase of all our items is 2 weeks from the receipt of the goods. Please inform us via mail about the desired cancellation and note the following information: Laboratory analyzes can only be canceled if the analysis has not yet been carried out.
How long will it take to receive my findings?
From the day the sample arrives in our laboratory, it takes:
- saliva tests 2 weeks
- stool tests 2-3 weeks
until the findings are completed.
If you have not received your report after this deadline, please contact us. Please understand that we can not speed up the processing of your sample.
How do I get my findings?
You will receive your findings via mail.
Can I get advice for my test result? Can you tell me what remedy to take?
For legal reasons, our findings do not include individualized therapy recommendations.
If you have any questions regarding the understanding of your findings, please contact our laboratory team.
I forgot to put the sample dispatch note in the package when sending the sample back.
Please send us the completed and signed dispatch note, preferably by mail to email@example.com. Unfortunately, we can not complete your sample without a dispatch note.
I take medication. Can this affect the outcome?
That depends on the test you want to carry out and the medications you are taking. In case of doubt, please ask your doctor regarding the areas that are influenced by the medication prescribed by him and do not stop taking your medication without consulting him.
My cycle is so irregular that I can not determine when being about one week before the menstruation.
If you can estimate when you are going to be in the second cycle phase, the test should be carried out in this second cycle phase.
If that also can not be assessed, samples can be taken on any day. However, in this case we can not classify whether progesterone and estradiol are in the normal range as this is dependent on the cycle phase.
I would like to do the test on a Friday/weekend,
but in the instructions it is written that you should send the samples only at the beginning of the week.
It is best to store the samples in the fridge or freezer and send them out next Monday. So they do not stay at the post office over the weekend.
How long can you store or use saliva samples?
In principle, it is recommended to send the samples back as soon as possible after collection. In the refrigerator the samples last several weeks, frozen they even last months. Samples that are being transported for a longer time can still be used up to two weeks after collection.
What is the difference between a hormone saliva test and a blood hormone test, and why can the results vary widely?
Hormone saliva tests and blood hormone tests are two different test types. In contrast to saliva tests, blood tests are unable to differentiate the protein-bound (inactive) from the freely available and active hormones and thus give an approximate value.Therefore, the results of saliva tests and blood tests are not comparable with each other.
Measuring bio-available, free hormones
In comparison to the measurement of the bound, biological, inactive steroid hormones in blood, the determination of the steroid hormones using a salivary hormone test has the following essential advantages. When using saliva for the determination of the hormones, the free bio-available proportion of the hormones is measured. This is the part of the hormones that is not attached to proteins and which can be actively used by our cells, for example in the brain, the uterus or skin.
Easy sample collection without supervision
The collection of the saliva sample is neither restricted by a certain place, nor by the consultation hours of your doctor, meaning you can collect the samples everywhere (at home, at work, under way). Hormones are periodically released in bigger amounts over the course of the day and are subject to daytime fluctuations, making it sensible to take mixed samples at different times during the day to obtain an average value.
In comparison to blood tests the saliva samples have a high stability because the accuracy of the results is not manipulated by being stored over several days (about a week) or by room temperature. In the refrigerator (35-46°F) or the freezer (-4°F) the durability of the samples is extended by weeks (refrigerator) or months (freezer). Blood, on the other hand, must be cooled and sent to the laboratory as soon as possible. To avoid a reproduction of the bacteria, the saliva samples should be stored in the refrigerator or freezer until dispatch. A continuous freezing and thawing of the samples has no effect.
Due to a non-invasive sample collection, patients experience neither pain nor stress, in contrast to a blood test, where the puncturing of a vein is necessary.
Consequently, the negative associations, such as the fear of needles or seeing blood, and pain or bruises (hematomas), involved with the puncture of the needle are completely eliminated.
This particularly is an advantage when dealing with children, young or frightened patients. Due to the non-invasive sample collection (no puncturing with needles necessary!) no medical assistance is needed.
Flexbility & Round-the-clock collection
Due to the temporal and spatial independence of the sample collection, the saliva sample can be collected at times that may have posed problems with the collection of blood samples, for example several times a day or at night. The salivary hormone test eases the creation of daily, nightly or monthly profiles. In this case the samples can be collected several times a day (for example for the recording of the daily rhythmic fluctuations of cortisol), in the night (e.g. melatonin and cortisol at 2 am in the case of sleeping disorders) or daily over a month (e.g, estradiol and progesterone over the monthly cycle in the case of a pre-menstrual syndrome).
How long can you store or use stool samples?
Basically, it is recommended to send the samples as soon as possible after collection and keep them in the refrigerator until they are shipped (do not freeze). On the way, the samples will last up to 7 days without any problems, when it is not too hot outside.
I take probiotics. Does this affect the outcome?
Taking probiotics means supplying bacteria to your body. In conclusion, carrying out a stool test while taking probiotics will make it unpossible to distinguish the amount of natural and unnatural bacteria in your gut. If you aim to find out about the amount of natural bacteria in your gut, we recommend you to stop taking probiotics two weeks before carrying out the stool test.
Does the gluten intolerance test also show a reaction when I am on a gluten-free diet?
No, you should consume food that contains gluten during the days before taking the sample to get a meaningful result.