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FAQ – Frequently asked questions about our tests – Verisana Lab
faq
faq
faq

Frequently asked questions

FAQS

Order

Which test should I order?

To find the most suitable test for your needs, please navigate through the additional product information provided in the sections labeled <Details>, <Symptoms>, and <Test Measures>. Alternatively, you can reach out to us via email at contact@verisana.com.

How long does it take for my order to arrive?

We process orders on a daily basis (apart from weekends and public holidays).

The shipping is free and you will receive your order in 5-7 days.

I want to see my results, but the website does not recognize my login credentials. What should I do?

Please make sure that you are logging in to the correct website where you registered your kit at https://secure.verisana.com/ and not our shop website.

I have not received an order confirmation.

Please contact us to check if your order was registered. We will gladly send you the confirmation again.

My package did not arrive or my order was not completely delivered.

Please contact our customer service team at contact@verisana.com.

I want to cancel my order.

The grace period for withdrawing from the purchase of any of our tests is two weeks from the date of receiving them. Please notify us through email regarding your cancellation request and take note of the following: Laboratory analyses can only be canceled if the analysis has not yet begun.

I cannot register my kit due to an apparent issue with my address?

Please note that our tests are available to U.S. residents only.

If you are a U.S. citizen and have received this error while trying to register your kit, it is most likely due to the fact that the address you are attempting to register is within the states of NY, NJ, RI, MD, or any of the U.S. Outlying Territories.

Unfortunately, due to legal restrictions and internal policies, we are unable to process samples from residents of these states or territories since they do not permit direct home-to-lab testing without involving a doctor. If you are indeed located in one of these states or territories, we can of course cancel and refund your order.

Can I place an order for my underage child?

Unfortunately, this is not possible, as our tests are not accessible to individuals under the age of 18.

Sample submission & findings

How long will it take to receive my findings?

Once the sample reaches our laboratory, it typically takes approximately one week for the findings to be completed.

If you have not received your report after this deadline, please contact us. Please understand that we cannot expedite the processing of your sample.

How do I get my findings?

If you have submitted a stool sample, your results will be sent to you via email. For all other sample types, they will be uploaded to your confidential account on our secure website.

Can I get advice for my test result? Can you tell me what remedy to take?

For legal reasons, our findings do not include individualized therapy recommendations.

If you have any questions regarding the understanding of your findings, please contact our laboratory team.

I forgot to put the sample dispatch note in the package when sending the sample back.

Please note that the sample dispatch note is required for stool tests only.

I take medication. Can this affect the outcome?

That depends on the test you want to conduct and the medications you are currently using. If you have any uncertainties, we recommend consulting your doctor about how the prescribed medication may affect the test. Please do not discontinue your medication without seeking advice from your healthcare provider.

Saliva tests

Does your saliva testosterone test measure free or total testosterone?

Saliva contains only free hormones, so our measurement focuses solely on free testosterone, which also represents the total testosterone present in saliva.

My cycle is so irregular that I cannot determine when being about one week before the menstruation.

If you can estimate when you will enter the second phase of your cycle, it is advisable to schedule the test during this phase.

If it’s not possible to determine the cycle phase, samples can be collected on any day. However, in such instances, we won’t be able to determine whether progesterone and estradiol levels fall within the normal range, as this assessment depends on the specific phase of the menstrual cycle.

I would like to do the test on a Friday/weekend, but the instructions specify that samples should only be sent at the beginning of the week.

It is best to store the samples in the fridge or freezer and send them out next Monday. This will make sure that they do not stay at the post office over the weekend.

How long can you store or use saliva samples?

In principle, it is recommended to send the samples back as soon as possible after collection. In the freezer, the samples last several weeks.

What is the difference between a hormone saliva test and a blood hormone test, and why can the results vary widely?

Hormone saliva tests and blood hormone tests are two different test types. In contrast to saliva tests, blood tests are unable to differentiate the protein-bound (inactive) from the freely available and active hormones and thus give an approximate value. Therefore, the results of saliva tests and blood tests are not comparable with each other.

Blood tests

If I send you a picture of my blood card, can you tell me whether it contains enough blood for analysis?

Please understand that this is not possible, because only the lab can determine whether a blood sample contains enough blood for the analysis to be feasible.

I don't think I took my blood sample correctly, what should I do?

Please feel free to still send your sample in, as it is the lab that will ultimately decide whether they can successfully and accurately analyze your sample or not. Should there be any issues with your sample, we will be happy to send you a replacement kit free of charge.

What is the difference between a food sensitivity and a food allergy test?

A food sensitivity test detects delayed immune responses using IgG antibodies, helping identify foods causing subtler, non-life-threatening symptoms, often consumed years ago. In contrast, a food allergy test focuses on immediate IgE antibody reactions, helping discover severe, potentially life-threatening allergies to specific foods. Food sensitivity tests analyze a broader range of foods for chronic conditions, while food allergy tests target specific allergenic foods for immediate and severe reactions

If I take daily antihistamines, will that affect the results of my food sensitivity test?

Yes, taking daily antihistamines can potentially affect the results of your food sensitivity test. Antihistamines may suppress some of the immune responses that the test is designed to detect, potentially leading to less accurate results.

Stool tests

I did not receive a shipping label with my test kit, what should I do?

We do not provide pre-printed shipping labels with our test kits since each label must be generated and customized with specific patient information, including the current address. Therefore, it’s crucial to inform us of your need for a shipping label as soon as you receive your test kit and before collecting your sample.

How long can you store or use stool samples?

Stool samples must be collected on Mondays or Tuesdays only and dropped off at FedEx the same day. On the collection day, you can store them in the refrigerator until shipping (please do not freeze them). We verify the collection date of each incoming sample to ensure it is within an acceptable timeframe. If, for some reason, the shipping took longer than expected and the sample is too old to ensure correct results, we will contact you immediately and send you a new test kit free of charge.

I take probiotics. Does this affect the outcome?

Taking probiotics means supplying bacteria to your body. Therefore, carrying out a stool test while taking probiotics will make it impossible to distinguish the amount of natural and unnatural bacteria in your gut. If you aim to find out about the amount of natural bacteria in your gut, we recommend you to stop taking probiotics two weeks before carrying out the stool test.

Insurance coverage

Does my health insurance company cover my test?

Unfortunately, Verisana is not contracted with any insurance companies right now. Therefore most health insurance companies won’t cover our tests. It depends however on the individual company, as some do cover at-home health tests as well. Since our tests don’t require an office visit, the end price is typically lower than out-of-pocket costs you would usually have with such office-lab tests.

Can you check with my insurance company to find out whether they cover your tests?

No, unfortunately not. As every insurance policy is unique, it’s always best to talk to your insurance company directly to learn more about which test falls under your insurance coverage.

How can I find out if my insurance covers your tests?

Even though you might find some information on the internet, it’s always better to reach out and contact your insurance company directly to discuss coverage. Otherwise you might get incorrect information due to the huge variety of different policies and health insurance plans that can be found online.

Below you will find contact information for some of the major health insurance providers. A contact number should also be written on the back of your insurance card, in case your company is not listed here.

Aetna – (800) 872-3862

Blue Cross Blue Shield (BCBS) – Dependent on location

Cigna – (800) 997-1654

CMS (Medicare / Medicaid) – (877) 267-2323

Humana – (800) 833-6917

United Healthcare – (866) 633-2446

What is the price difference to Medicaid?

Our prices are usually lower than the out-of-pocket costs you would have when going to an office for similar tests. Moreover, Medicaid usually won’t cover health tests like the ones we offer.

What are typical lab costs for traditional tests?

For traditional tests, you usually have to pay the physician costs for the office visit, as well as the lab costs. Most offices have very complicated pricings, making it hard for the consumer to understand what exactly they are paying for. Plus, the pricing can vary dramatically by laboratory, office, test type, your insurance company, etc.. That is why can’t tell what similar tests like ours would cost out of pocket in a normal lab office. This is also the reason why many consumers are hit with unexpected bills afterwards. Verisana is committed to ensuring transparent pricing and clear communication in all aspects of our services. With us, you will know the exact price BEFORE purchasing the test you need.

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