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You have further questions or are unsure which test is right for you? Call us or send us an email.
Frequently asked questions
FAQS
Order
Which test should I order?
To find the right test for you, click through our additional product information covered in the categories <Details>, <Symptoms> and <Test measures>. You can also write an email to contact@verisana.com or call us at (806) 576 4416 .
Can I also order by email?
Yes. Please send us an email to contact@verisana.com. The payment in this case is only possible via Paypal. We take your order and you will receive the payment request by mail.
How long does it take for my order to arrive?
We process orders on a daily basis (apart from weekends and public holidays).
The shipping is free and you will receive your order in 5-7 days.
I have not received an order confirmation.
Please contact us to check if your order was registered. We will gladly send you the confirmation again.
My package did not arrive or my order was not completely delivered.
Please contact our customer service team at contact@verisana.com.
I want to cancel my order.
The withdrawal period from the purchase of all our items is 2 weeks from the receipt of the goods. Please inform us via mail about the desired cancellation and note the following information: Laboratory analyzes can only be canceled if the analysis has not yet been started.
Sample submission & findings
How long will it take to receive my findings?
From the day the sample arrives in our laboratory, it takes around 3 weeks until the findings are completed.
If you have not received your report after this deadline, please contact us. Please understand that we can not speed up the processing of your sample.
How do I get my findings?
You will receive your findings via email.
Can I get advice for my test result? Can you tell me what remedy to take?
For legal reasons, our findings do not include individualized therapy recommendations.
If you have any questions regarding the understanding of your findings, please contact our laboratory team.
I forgot to put the sample dispatch note in the package when sending the sample back.
Please send us the completed and signed dispatch note, preferably by mail to contact@verisana.com. Unfortunately, we can not complete your sample without a dispatch note.
I take medication. Can this affect the outcome?
That depends on the test you want to carry out and the medications you are taking. In case of doubt, please ask your doctor regarding the areas that are influenced by the medication prescribed by him and do not stop taking your medication without consulting him.
Saliva tests
My cycle is so irregular that I can not determine when being about one week before the menstruation.
If you can estimate when you are going to be in the second cycle phase, the test should be carried out in this second cycle phase.
If that also can not be assessed, samples can be taken on any day. However, in this case we can not classify whether progesterone and estradiol are in the normal range as this is dependent on the cycle phase.
I would like to do the test on a Friday/weekend, but in the instructions it is written that you should send the samples only at the beginning of the week.
It is best to store the samples in the fridge or freezer and send them out next Monday. So they do not stay at the post office over the weekend.
How long can you store or use saliva samples?
In principle, it is recommended to send the samples back as soon as possible after collection. In the freezer, the samples last several weeks.
What is the difference between a hormone saliva test and a blood hormone test, and why can the results vary widely?
Hormone saliva tests and blood hormone tests are two different test types. In contrast to saliva tests, blood tests are unable to differentiate the protein-bound (inactive) from the freely available and active hormones and thus give an approximate value. Therefore, the results of saliva tests and blood tests are not comparable with each other.
Stool tests
How long can you store or use stool samples?
Stool samples need to be analyzed as soon as possible after collection, as they only last for a couple of days. To ensure that, please make sure to collect and post them the same day. You can keep them in the refrigerator on that day until they are shipped (do not freeze). We check the collection date of every sample arriving, making sure the sample is not too old. If, for some reason, the shipping took longer than expected and the sample is too old to ensure correct results, we will contact you immediately and send you a new test kit.
I take probiotics. Does this affect the outcome?
Taking probiotics means supplying bacteria to your body. In conclusion, carrying out a stool test while taking probiotics will make it unpossible to distinguish the amount of natural and unnatural bacteria in your gut. If you aim to find out about the amount of natural bacteria in your gut, we recommend you to stop taking probiotics two weeks before carrying out the stool test.
Does the gluten intolerance test also show a reaction when I am on a gluten-free diet?
No, you should consume food that contains gluten during the days before taking the sample to get a meaningful result.
Insurance coverage
Does my health insurance company cover my test?
Unfortunately, Verisana is not contracted with any insurance companies right now. Therefore most health insurance companies won’t cover our tests. It depends however on the individual company, as some do cover at-home health tests as well. Since our tests don’t require an office visit, the end price is typically lower than out-of-pocket costs you would usually have with such office-lab tests.
Can you check with my insurance company to find out whether they cover your tests?
No, unfortunately not. As every insurance policy is unique, it’s always best to talk to your insurance company directly to learn more about which test falls under your insurance coverage.
How can I find out if my insurance covers your tests?
Even though you might find some information on the internet, it’s always better to reach out and contact your insurance company directly to discuss coverage. Otherwise you might get incorrect information due to the huge variety of different policies and health insurance plans that can be found online.
Below you will find contact information for some of the major health insurance providers. A contact number should also be written on the back of your insurance card, in case your company is not listed here.
Aetna – (800) 872-3862
Blue Cross Blue Shield (BCBS) – Dependent on location, click here to learn more.
Cigna – (800) 997-1654
CMS (Medicare / Medicaid) – (877) 267-2323
Humana – (800) 833-6917
United Healthcare – (866) 633-2446
What is the price difference to Medicaid?
Our prices are usually lower than the out-of-pocket costs you would have when going to an office for similar tests. And Medicaid usually won’t cover health tests like the ones we offer.
What are typical lab costs for traditional tests?
For traditional tests, you usually have to pay the physician costs for the office visit, as well as the lab costs. Most offices hace very complicated pricings, making it hard for the consumer to understand what exactly they are paying for. Plus, the pricing can vary dramatically by laboratory, office, test type, your insurance company, etc.. That is why can’t tell what similar tests like ours would cost out of pocket in a normal lab office. And this is also the reason why many consumers are hit with unexpected bills afterwards. Verisana is doing everything to assure transparent pricing and clear communication. With us you know the exact price BEFORE purchasing the test you need.