Delivery and dispatch
We process orders on a daily basis (apart from weekends and public holidays) and dispatch them either through our fulfillment partner Amazon Inc., 410 Terry Ave. N Seattle, WA 98109 (Multi Channel Fulfillment) our through our fulfillment partner Northeast 3PL, 20 N Wentworth Ave, Londonderry, NH 03053.
We reserve the right to withdraw from the contract should the delivery of the product fail after three attempts. Under the circumstances, payments that have already been made will be refunded immediately.
Should the ordered product not be available because our delivery contractors cannot re-deliver this product without it being at our own liability, then we can withdraw from the contract. Under these circumstances, you will of course be informed from us immediately, and if possible, offered the delivery of a similar product. If there is no existing alternative or if you do not wish for a similar product, we may reimburse any type of payment already provided by the customer. In the case that not all of the products ordered are available, then we have the right to make partial shipments at our costs, provided that this is reasonable for the customer. Shipping costs are only charged once if an order is delivered in several parts.
Deliveries are only possible to delivery addresses in the United States (excluding Puerto Rico). Standard delivery is made free-of-charge. For regulatory reasons, our tests are not available in MD, NJ, NY, and RI.